Thank you for choosing The White Dress by the shore. We are thrilled to be a part of your special day. We are confident that you will be pleased with the quality and workmanship of your selection. In order for us to process your order, we need you to understand, agree and sign off on the following:

ORDER PROCESS

Once the bride/bridesmaid has selected the desired style, color, fabric and size, a signed copy of both the order form and policy form must be completed.

Due to the fact that all gowns and dresses are made to order, a 50% non-refundable deposit is required for all bridal gowns. Attendant’s and mother of the occasion dresses must be paid for in full before an order can be placed. All headpiece, veil and accessory orders must also be paid in full at the time that the order is placed. Once a gown has gone into production, no changes to the gown can be made and the remaining gown balance is required 14 days after the gown’s arrival.

SIZING

Each of our designers has a size chart. Specific measurements are required in order to determine which size category you fall into. Size is determined by the largest measurement; therefore alterations will most likely be required. We recommend choosing a larger size if your measurements fall between sizes. It is much easier to take a garment in than to let it out.

We require that the bride and bridesmaids sign off on their size before an order can be placed. If a bridesmaid is not present at the time that the order is placed, she must email or fax us a confirmation of her size before the order can be processed. We will not place a bridesmaid order until confirmed sizes and payment for the entire bridal party have been received.

FABRIC

Our designers use the finest fabrics. Silk fabrications may contain variations and irregularities which are inherent in fine silk yarn. These characteristics enhance the natural beauty of the fabric and in no way should be treated as defects. Please note that fabric color may vary due to variations of dye lots and may not be the exact color that was selected from the color card or swatch.

ALTERATIONS

We do offer in- house alterations services for our clients, however they are not included in the price of the gown. We recommend that alterations start a minimum of 2 1/2 months in advance of the wedding for bridal and 4-6 weeks for mothers and bridesmaids. Please remember that our gowns and dresses are made to order, they are not custom made to your specific size. Therefore, alterations will most likely be required. We are not responsible for any alterations that we do not perform.

DELIVERY

Our designers require 12-16 weeks to manufacturer their garments. In order to allow time for proper alterations, we recommend that brides order their gowns a minimum of 8 months prior to the wedding, and bridesmaids a minimum of 5 months.
Rush orders can be placed at an additional charge. The lead time and charges vary by designer.

Once your gown or bridesmaid order has arrived, we will call you to begin your fittings. Final payment is due within 14 days of the gown’s arrival. We do not ship bridesmaid dresses but can arrange the shipment of dresses with our local UPS store.

RETURN POLICY

Due to the fact that our merchandise is made to order, there are no exchanges or refunds accepted. All sales are final.