Yes. We are by appointment only so we can provide each client with our full attention. Most of our gowns are special order and many can be customized. A dedicated stylist will guide you through your options and the unique services we offer.

Explore our Experiences.

Bridal appointments are 1.5 hours, with the exception of our White Carpet Experience, which is a private 3-hour shopping experience. Please plan to arrive on time, as we are often unable to accommodate early arrivals or extend appointments due to a late arrival.

We offer private shopping experiences on Sundays by special appointment. Learn more about our White Carpet Appointments.

We allow up to 4 guests for bridal appointments. While we understand that many loved ones want to be part of this special moment, a smaller group helps create a more focused and supportive experience.

If you’d like to bring more guests, we recommend upgrading to our Palm Suite, which accommodates up to 5 guests, or booking a White Carpet Appointment, which allows up to 7 guests and includes a private, elevated shopping experience.

A $50 reservation fee is required for first-time Classic Bridal Experience appointments and will be applied toward your gown purchase if you say yes at your first visit.

The Palm Suite Experience has a $150 reservation fee, with $50 credited toward your gown purchase.

For accessories, and gown reveal appointments, a $25 cancellation fee applies for no-shows or cancellations within 48 hours.

While we no longer offer in-house alterations, we work closely with a trusted network of highly skilled seamstresses. When you purchase a gown with us, your stylist will recommend a seamstress based on your gown, alteration needs, and location.

We recommend contacting your seamstress approximately two weeks after purchasing your gown to confirm availability for your wedding date.

Payment in full is required when you say yes to your wedding gown. Payment in full is also required for off-the-rack gowns, accessories, veils, and bridesmaid dresses at the time of purchase.

Payment plan options may be available. Please inquire with your stylist for details. The only time we offer discounts is during a special event or trunk show. Additional information can be found on our Discounting Policy page.

A trunk show is a special event where a designer brings an extended selection of their collection to the boutique. These events often include a special incentive and sometimes a visit from the designer or brand representative.

If you wear a bra or shoe size that is especially small or large, you may want to bring your own. Otherwise, we have both to offer you during the appointment. You will be working with a dedicated stylist, so feel free to bring any photos of gowns that you admire. We ask that prior to your bridal appointment that you complete the questionnaire that we sent to you and that you select gowns within our Lookbook so that your stylist has a good understanding of your bridal style and can personalize your experience for you!

They are allowed, but we ask that you refrain from taking them until the end of the appointment when we have helped you narrow down your choices to 3 gowns. Taking them throughout the appointment can be distracting and may not be the best use of your time.

We also ask that when viewing the photos to remember that our gowns are samples and may not be in the color or condition that your gown will be upon its arrival. Also, the gown has not been professionally fit to your body and therefore may not be lying exactly right.  Photographs should be a tool in making your decision, but should never be THE deciding factor!

We accept a $50 reservation fee for first time Classic Bridal Experience. That fee is credited to your gown purchase if you buy a gown from us during your first visit.

If you would like to upgrade your appointment to The Palm Suite Experience, there is a $150 reservation fee. $50 of that fee will be credited back if you purchase a gown during your Palm Suite Appointment.

For all other appointments (bridesmaids, accessories and gown reveal appointments) a $25 cancellation fee is applied if you do not show up for your appointment or if you cancel within 48 hours of the scheduled appointment.