Shipping & Returns

Shipping & Returns

Below please find shipping and return information for online purchases from The White Dress by the shore. Please read the following information carefully as there are no returns or exchanges. 


Please note that the following information pertains to items purchased in our online shops, including Sample Sale Wedding Dresses, Accessories and Gifts and Bridal Essentials. For information about policies for our in-store/special order wedding dress and bridesmaid dress purchases and ordering, please visit our Bridal Policy and our Bridesmaid and Attendant Policy pages.


Please email us at or call us (860) 669 - 4596 with questions or concerns about ordering, shipping or returns. We are here to help and want you to find the wedding dress of your dreams! 




TWD Lovelies



All orders from our online shops are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with tracking when your order has shipped. Please note that shipping times are in addition to processing time. 


We offer $75 flat rate shipping for our Sample Sale Wedding Dresses (all gowns ship signature required) and $15 flat rate for Gifts and Essentials to locations in the contiguous United States. Please note that we do not ship to P.O. Boxes.


Rush shipping options are available upon request and will be processed for an additional fee. Contact us at 860-669-4596 or


All orders are shipped via 3 business days and you can expect arrival within 5  business days of the date of shipment (depending on the shipping location). Please note that shipping times are in addition to processing time. 


At this time, we do ship outside of the contiguous United States, including Hawaii, Alaska and Puerto Rico. We are unable to ship to international addresses outside of the United States, including Canada, Mexico and Europe. We can connect you with a third party who may be able to coordinate these types of shipments. Please call 860-669-4596 or for additional information. 


We offer free in-store pick up at our location in Clinton, CT. After placing your order, simply select the in-store option if you wish to pick up your item in person. Your order will be prepared and ready for pick up within 3 business days. 


We will send you an email when your order is ready along with instructions. Our in-store pickup hours are 12 - 4  on Tuesday-Saturday. Please have your order confirmation email with you when you come. Please note that a $50 storage fee will be incurred for purchases not picked up within 10 business days.



Sample Sale Wedding Dresses must be paid for in FULL at the time of purchase. Sample gowns can be stored at The White Dress by the shore after purchase for a $50 storage fee and breathable garment bags are an additional $25.


In purchasing a Sample Sale Wedding Dress, you understand that this garment has been tried on by other brides. It may require cleaning and repairs. Gown cleaning is the responsibility of the purchaser. We are happy to coordinate that service for you through our store (see details below).  Please note, this may delay shipping by up to 3 weeks if you are having the dress shipped. The gown should be thoroughly inspected before purchase. If you are purchasing the gown online, we are happy to send detailed photographs and videos. All sample sale gowns sales are final. There are no refunds, returns or exchanges.



We require that Sample Sale Wedding Dresses are paid for IN FULL at the time of purchase. If you are purchasing a gown over the phone or in our online sample wedding shop, you recognize that you are purchasing the gown sight unseen and that all sales on samples are final. There are no refunds, returns or exchanges.



We do offer a service to have the Sample Sale Wedding Dresses cleaned for you at an additional charge of $275 fee. If you choose to have the gown stored here until your alterations begin, a $50 storage fee will be incurred. 



Alterations are NOT included in the price of a Sample Sale Wedding Dress. The White Dress by the shore does NOT perform in-house alterations on sample wedding dresses, but we are happy to provide a talented seamstress referral from our network.


We recommend that your bridal dress alterations start a minimum of 3 months in advance of the wedding, but you should contact a seamstress at the time of purchase to secure a spot in their schedule. 



All sales are FINAL. There are no refunds, returns or exchanges. 



Please contact us via email at at or call us (860) 669 - 4596 with questions about your order or to check on the status of your order.